Shipping policy

Shipping - FAQs

Effective: June 2026

By using the website and making a purchase, customers confirm they are at least 21 years of age, accept Flaviar Checkout Terms of Use, and acknowledge that for delivery to be completed someone of legal drinking age (21+) must be present.Delivery to PO boxes, military bases, or postal forwarding locations (such as UPS/FEDEX, USPS, Walgreens, etc.) are not valid and may result in delayed shipment until a new address is provided, or failed deliveries leading to return to sender. 

 

1. How long does shipping take?

Our licensed retail partners typically process orders within 1 to 5 business days. Once the order is in transit, it usually arrives within 10 business days. Shipping times may vary depending on your location, the carrier, and external factors that impact shipments. 

Business days exclude weekends and national holidays. Orders placed during peak holiday season, on presale, or if the item is on backorder may see extended processing and shipping times.

When the order is packed and ready to go, we'll send you a shipping notification email with a tracking link. Customers are responsible to provide accurate shipping information and to track and plan for product arrival. On delivery day, you'll get text alerts for the driver's progress. Someone 21+ must be present to accept the order. Carriers typically deliver Monday-Friday 8am-9pm (weekend only deliveries are not available). We strongly suggest you ship your order to a business address, if possible, if there is no one at home to receive it. 

 

2. My order is taking longer than expected to process. Where is my order?

Although most orders are processed within 1-5 business days, there may be occasional delays depending on product availability. Your shipping confirmation email contains a tracking link that has up-to-date information on where your order is at any given moment. Feel free to reach out to us at help@flaviar.com if you have any questions about your order.

3. How can I cancel my order?

For information on order cancellations, refunds, and returns, please refer to our Return Policy. If you have any additional questions, contact us at help@flaviar.com.

4. Can I change my address? 

Please email help@flaviar.com right away! Please note that if you contact us regarding changes to your order (including address changes), Flaviar Checkout cannot guarantee that the request will be fulfilled. We will do our best to accommodate your request.

5. I missed the carrier’s delivery attempt. What should I do next?

Please be aware it is every customer's responsibility to ensure that someone 21+ is home to sign for the package. Carriers attempt delivery three times before returning the package to the sender. If your package is returned, please contact us at help@flaviar.com. Returned shipments will be handled in accordance with our Return Policy. Please note that additional fees may apply to cover the costs of return shipping or reshipment.

* Important information regarding wine shipments sent via UPS *

Once your order is in transit, you will receive a shipping notice via email with your tracking number and the name of the delivery service. If your shipment contains wine and is sent via UPS, the driver will make one delivery attempt to your address. If the first attempt is missed, the shipment will be redirected to the nearest UPS pickup location, where it will remain for 7 days. The courier will leave a door tag with instructions on how to collect your parcel. You will need a valid ID to pick up your order. If the shipment is not collected within 7 calendar days, it will be returned to the sender.

If the nearest UPS pickup location is more than a 10-minute drive away from your address, UPS will make up to 2 additional delivery attempts before redirecting the shipment.

This process ensures shipments containing wine are not left at your front door in extreme temperatures that could affect the product quality. UPS pickup locations offer temperature-controlled storage to help maintain the wine quality.

6. Where should I ship my order?

Deliveries generally happen during business hours (Monday-Friday 8am-9pm) so we strongly suggest you ship your order to a business address, if there is no one at home to receive it. Our packages are not branded to ensure discretion. All deliveries require a signature from a person of legal drinking age.

Keep an eye on your inbox so important notices never miss your attention. The tracking link provided with the shipping notice will allow you to keep on top of the delivery and some carriers provide the option to customize it. Couriers will make 3 delivery attempts before returning the package to the sender, except in the case of UPS deliveries, as explained herein. 

7. How does shipping work for preorders and LTO items?

Preorder and Limited-Time Offer (LTO) items are special releases that are not always kept in regular stock. These products are often produced in limited quantities and are made available for a short time or before their official release date.

Preorder and LTO items ship differently than standard retail products. Since these items may still be in production or awaiting arrival, their shipping timelines vary.
Estimated shipping times will always be listed on the product page.

Preorder and LTO purchases are non-refundable. When placing these orders, you are reserving items specifically for yourself. Because these products are produced in limited quantities, we are unable to offer cancellations or refunds once an order is placed.

Replacements may not always be available for preorder and LTO items. If there is an issue with your order, please contact us as soon as possible and we will do our best to assist you.

8. There is something wrong with the order I received

Our licensed retail partners do their best to pack each and every order with the greatest care, but sometimes accidents happen. If there is anything wrong with your order, please reach out to us at help@flaviar.com within 7 days of the delivery date, and provide the following information:

• The order number

• A description of the issue

• Photos of the package you received and its contents

Please hold onto your damaged or incorrect items in the condition you received them (including the original packaging), as these may need to be returned.